Grace Peters – Operations Manager
Having encountered the two extremes of in-home care, I can personally attest to the difference that happy, valued caregivers can have on the quality of care. I fondly remember the homecare worker who came to assist my grandfather with his daily routine; she was so patient and sensitive to his individual needs. Our whole family was immensely grateful to her.
In contrast, I also witnessed what happens when commercial interest compromise customer safety and well-being. When my stepfather was suffering from advanced prostate cancer, I saw what undervalued and overworked carers look like. My heart went out them – I never doubted their dedication, but it was evident that they were ill-equipped and inadequately trained to perform the necessary tasks in such short visits.
A radically different approach was required, and I knew I wanted to be part of making the change. No one should have to go through the frustrating, traumatic ordeal that my family did, which is why I have made it my mission to active promote and establish a carer-centric homecare model here in West London.