Care Co-ordinator

Job Description: Care Co-ordinator

Job Title: Care Co-ordinator
Location: Harrogate, North Yorkshire
Reports To: Registered Manager
Salary: £24,000 – £26,000
Hours: Full-Time, 40 hours per week, with occasional on-call duties

About Visiting Angels:
Visiting Angels is a globally recognised provider of compassionate home care services. We prioritise the well-being of our clients and our caregivers, creating a supportive environment where everyone thrives.

Job Purpose:
As a Care Co-ordinator, you will play a pivotal role in ensuring that high-quality care services are delivered to clients effectively and efficiently. You will manage the day-to-day scheduling of caregivers, ensure continuity of care, and maintain excellent communication with clients, caregivers, and other stakeholders.

Key Responsibilities:

1. Scheduling and Care Coordination:

   • Create and manage caregiver schedules, ensuring client needs are met promptly.

   • Match caregivers to clients based on compatibility and care requirements.

   • Respond to schedule changes and emergencies efficiently.

2. Client and Caregiver Support:

   • Act as the first point of contact for clients and their families, addressing concerns and queries.

   • Support caregivers by providing clear instructions, resources, and emotional support.

   • Conduct care assessments and client reviews, ensuring care plans remain up-to-date and effective.

3. Quality Assurance:

   • Monitor service delivery to ensure it meets company and regulatory standards.

   • Conduct regular client and caregiver check-ins to gather feedback and resolve issues.

   • Ensure compliance with CQC regulations and company policies.

4. Recruitment and Training:

   • Assist with recruiting, onboarding, and training new caregivers.

   • Monitor caregiver performance and support their professional development.

5. Administrative Duties:

   • Maintain accurate and up-to-date client and caregiver records.

   • Prepare reports and documentation as required.

   • Liaise with the finance team regarding payroll and invoicing.

6. Community Engagement:

   • Represent Visiting Angels in the local community, building relationships with key stakeholders.

   • Promote the organisation through events, networking, and marketing initiatives.

Essential Skills and Experience:

• Proven experience in a similar role, preferably in domiciliary care.

• Strong organisational and time-management skills.

• Excellent communication and interpersonal skills.

• Ability to handle stressful situations and remain calm under pressure.

• Proficiency in using scheduling and care management software.

• A good understanding of CQC regulations and standards.

Desirable:

• NVQ Level 3 in Health and Social Care or equivalent qualification.

• Previous experience in recruiting and training staff.

• Full UK driving license and access to a vehicle.

What We Offer:

• Competitive salary.

• Professional development opportunities.

• Supportive and inclusive working environment.

• Opportunities to make a meaningful impact on the lives of others.

How to Apply:
If you’re passionate about making a difference in the community and have the skills and experience required, we’d love to hear from you. Please submit your CV and a covering letter to northyorkswest@visiting-angels.co.uk.

Visiting Angels is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.