Grace Peters: Operational Manager Visiting Angels West London
Having encountered the two extremes of in-home care, I can personally attest to the difference that happy, valued caregivers can have on the quality of care. As a result, I fondly remember the home caregiver who came to assist my grandfather with his daily routine. She was so patient and sensitive to his individual needs and therefore, our whole family was immensely grateful to her.
However, I also witnessed what happens when commercial interest compromises customer safety and well-being. For example, when my stepfather was suffering from advanced prostate cancer, I saw what undervalued and overworked caregivers look like. In this case, my heart went out them as I never doubted their dedication. However, it was evident that they were ill-equipped and inadequately trained to perform the necessary tasks in such short visits.
Therefore, a radically different approach was required and I knew I wanted to be part of making the change. No one should have to go through the frustrating, traumatic ordeal that my family did. For this reason, I have made it my mission to active promote and establish a carer-centric home care model here in West London.