Exceptional Home Care in Ealing
Your loved one deserves care that feels like family. At Visiting Angels Ealing, you choose who comes through the door — a familiar face, every time.
Home Care in Ealing, On Your Terms
Design Your Own Journey
- Create your own care plan:whether you’re just off Pitshanger Lane, near Haven Green or down in Brentford by the High Street — you choose the support you want, when you want it.
- Set your routines:morning tea at 8 am, afternoon walk round Walpole Park or Gunnersbury Park at 2 pm — we follow your day, not ours.
- Thorough in-home assessment: we come to you in W5, W7, W13 or Brentford to understand your life before care begins.
- Easily adjustable care: if your needs change, your care plan changes with them — whether you’re on South Ealing Road, Boston Manor Road or over toward Gunnersbury Park.
Choose Your Caregiver
- Choose your caregiver: you meet and approve who comes into your home in Ealing, Hanwell or Brentford — no surprises or strangers at the door.
- Keep the same familiar face: your caregiver knows your home, your habits and how you take your tea, whether that’s a flat off The Broadway or a house near Kew Bridge.
- Personality-based matching: we pair you with someone who shares your interests, not just your postcode — from Pitshanger Village to Brentford’s Gtech Community Stadium.
- Simple rematching: want a change? We handle it — no awkward conversations, no disruption.
Stay Close In Real-Time
- Live updates: a daughter in Edinburgh or a son in Brentford can see the moment care happens — no more anxious phone calls wondering if mum is okay.
- Full digital care plan: medication given, mood noted, mobility logged — everything in one place, visible on your phone day or night, and easy to share with your GP at Ealing Park Health Centre, Grosvenor House Surgery or Brentford Group Practice if needed.
- Wellbeing snapshots: know your loved one is comfortable, hydrated and well — without having to ask.
- Direct communication: have a question or a concern? Message our Ealing care team directly — based on Boston Road, minutes from Ealing Broadway — and we’ll get back to you in 24 hours.
Award Winning Care Service You Can Trust
When Mum’s diagnosis progressed quickly, we knew we needed support, but she’s always been resistant to new people in the home. From the very first visit, though, the team made this feel completely manageable.
Candice came for the initial assessment and immediately put us at ease — warm, solution-focused, and genuinely understanding of how sensitive the situation was. She matched Mum with two wonderful carers, Ann and Mary, and the fit has been perfect. They play games, take her for short walks, stop for coffee and ice cream (two of her absolute favourites!), and keep her engaged and stimulated throughout every visit. The most telling sign? Mum thinks they’re friends, not carers.
Consistency has made a real difference — having the same two familiar faces on designated days means Mum feels comfortable and secure. Candice is also wonderfully responsive whenever we have feedback or questions.
If you’re navigating care for a parent with dementia, I can’t recommend Visiting Angels highly enough. They’ve brought real joy into Mum’s days, and peace of mind to ours. ⭐⭐⭐⭐⭐​​​​​​​​​​​​​​​​
at odds with her needs, Visiting Angels have dealt with this in such a helpful manner. We have frequently chopped and changed the amount of hours of care required, which has not fazed Visiting Angels and they have always provided as requested.
They are quick to contact me if they see an issue and help to resolve if needs be.
Most importantly, the care is excellent and I highly recommend them.
Explore Our Care Services in Ealing
Home Care Across Ealing & Surrounding Areas
Not sure if we cover your area? Call our Ealing team on 020 3820 0363.
Meet Shai Louise Bigmore — Care Manager
Shai Louise Bigmore leads care delivery at Visiting Angels West London — working directly with families in Ealing, Hanwell and Brentford, and personally involved in carer recruitment, training and quality checks. When you call Visiting Angels West London, Shai’s team is who you speak to.
Shai Louise Bigmore is our Care Manager, and Visiting Angels West London is CQC-rated Good.
 0203 143 8878FAQS
Here to help you feel confident and supported
How much does home care cost in Ealing?
We understand cost is one of the first things families in Ealing want to know. Every care plan is tailored to your loved one’s needs, so pricing depends on the level of support required. What we can promise is complete transparency — no hidden fees, no surprise charges. We’ll walk you through everything at your free home assessment in W5, W7, W13 or TW8 (Brentford). What we can promise is high-quality support at fair, transparent prices. You’ll only pay for the care you need, and we’ll work with you to create a plan that suits both your loved one and your budget.
Which areas of Ealing do you cover?
We cover W5, W7 and W13, plus TW8 (Brentford) — including Ealing Broadway, Ealing Common, West Ealing, Pitshanger Village, Hanwell, Boston Manor, Brentford High Street and Gunnersbury. Our office is on Boston Manor Road, just off Uxbridge Road, so streets like Pitshanger Lane, St Mary’s Road and South Ealing Road are all on our doorstep. We don’t currently cover Southall, Greenford, Northolt or W6 (Hammersmith). Not sure if we cover your street? Call us and we’ll confirm straight away.
Do you work with local GPs?
Yes. We work alongside GP surgeries across the area — including Ealing Park Health Centre, Grosvenor House Surgery, Northfields Surgery, Hanwell Health Centre and Brentford Group Practice — so care at home fits around any clinical support already in place. If your situation is urgent, call us and we’ll prioritise getting a carer in place fast.
How quickly can home care start in Ealing?
Faster than most people expect. Once we’ve visited you at home in Ealing for your free assessment, we can have care in place within 24 hours. If your situation is urgent — perhaps a sudden change in health — tell us and we’ll do everything possible to move quickly.
Can I choose my own caregiver in Ealing?
Yes — and this is what makes us different from most agencies in Ealing. You meet your caregiver before care begins. You approve them. And if you ever want a change, you just ask — no awkward conversations, no disruption. The same familiar face arrives at your door every visit, someone who knows your routines, your preferences and how you take your tea.
Are your caregivers DBS checked and CQC regulated?
Yes. Every caregiver completes an enhanced DBS check, full reference checks and specialist training before working with clients. Visiting Angels West London holds a CQC rating of ‘Good’ (June 2021) — you can view our full inspection report on the CQC website.
What's the difference between hourly home care and live-in care?
Hourly care means a caregiver visits at set times during the day — from 30 minutes to several hours — for personal care, meals, companionship or errands. Live-in care means a caregiver stays in the home around the clock, giving continuous support and peace of mind when more than a few visits a week are needed. We’ll help you work out which suits your loved one’s needs and budget at your free home assessment.
Do you support people living with dementia or memory loss?
Yes. Our caregivers receive specialist dementia care training, and we match clients with carers experienced in supporting memory loss, using consistent routines and familiar faces to help reduce confusion and anxiety. If you’re caring for someone with dementia in Ealing, Hanwell or Brentford, our team can talk through the right level of support at a free assessment.
Insights & blogs
visitingangels
3 min read
31st Jul 2026
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