Privacy Policy | Visiting Angels Middlesex
At Visiting Angels Middlesex, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information. It applies to all personal data we process in connection with our website and home care services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are registered with the Information Commissioner’s Office (ICO).
What Information We Collect
We may collect and process the following personal information:
- Contact information — name, address, telephone number and email address
- Health and care information — relevant medical history, care needs and preferences (for clients and prospective clients only)
- Enquiry details — the reason for your contact, your relationship to the person requiring care, and any other information you choose to provide
- Website usage data — information about how you use our website, including IP address and pages visited (collected via cookies — see our Cookie Policy)
- Employment information — for job applicants, CVs, references and DBS check information
How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide the home care services you have requested
- Assess and manage care needs and coordinate care delivery
- Process job applications and carry out necessary pre-employment checks
- Send you newsletters and marketing communications (with your consent)
- Comply with our legal obligations as a CQC-regulated provider
- Improve our website and services through analytics
Legal Basis for Processing
We process your personal data on the following legal bases: consent (for marketing communications), performance of a contract (for care service delivery), legal obligation (for CQC and safeguarding requirements) and legitimate interest (for improving our services).
Your Rights
Under UK GDPR, you have the right to access, correct or delete your personal data. You also have the right to restrict or object to certain processing and the right to data portability. To exercise any of these rights, please contact us at middlesex@visiting-angels.co.uk or call 0208 049 4500. You also have the right to lodge a complaint with the ICO at ico.org.uk.
This policy was last updated in 2025.
