Care Manager

• To assist in ensuring that safe and effective care is provided to all Clients for which Visiting Angels is responsible.
• To work in accordance with standards agreed with the Registered Manager, legislative requirements, relevant regulations, and in line with accepted best practice.
• To provide leadership to Visiting Angels Senior Caregivers, Care coordinator, Care Supervisor and Caregivers
• Create and maintain a culture of performance and excellence.
• Promote and implement Visiting Angels’ policies and procedures.
• To maintain care and management skills at the current level and undertake such training and development as may from time-to-time be required.

Main Duties:

• Assist with the orientation and induction of new Senior Caregivers and Caregivers.
• To assist individual Senior Caregivers and Caregivers to develop in their role and their level of compliance with agreed standards.
• Ensure that Supervision and Annual Reviews take place for all Senior Caregivers and Caregivers at specified intervals.
• To maintain regular contact with Franchisees related to the generation of referrals; and the induction of Senior Caregivers and Caregivers.
• To maintain ongoing and regular contact with the Registered Manager and Managing Director to ensure safe, effective and responsive care delivery.
• To immediately report any issues of concern related to the care provided to Clients, Caregiver performance, deterioration in Client’s presentation, etc.
• To ensure that proper selection and assessment procedures for potential Clients are undertaken, and to determine whether Visiting Angels is able to meet their needs.
• To carry out introductory visits each time a Caregiver visits a customer for the first time.
• To ensure that Clients have a lifestyle according to their wishes, and that it is as meaningful and purposeful as possible.
• To ensure that all Clients have a person centred Care Plan that reflects their personal support needs, wishes and aspirations and to promote a culture of person centred care planning for all Clients.
• To ensure that comprehensive care risk assessments are compiled for all Clients, based on the individual Client’s needs and requirements. To ensure that these risk assessments are evaluated and reviewed on the dates agreed or sooner if the Client’s circumstances change.
• To complete an assessment of the Clients property; highlighting all relevant hazards.
• To ensure that all Clients are safeguarded at all times; and that safeguarding alerts happen correctly, appropriately and in good time to the Registered Manager or Managing Director.
• To work with the Registered Manager to ensure that the issues highlighted from audits are rectified in good time; and to always work to ensure compliance with RQIA, NISCC and Local legislations.
• To visit Clients on a monthly basis; as a minimum. The purpose of these visits include conducting Spot Checks, liaising with Clients, conducting Care Plan reviews and providing supervision to Senior Caregivers and Caregivers.
• To complete audits as required e.g. Care Plans, Risk Assessments, Daily Records, etc.
• To ensure the accuracy and completeness of the paperwork held in customer’s homes.
• To respond to complaints from Clients, their families, Social Workers, etc in an open and transparent manner. Ensure Client’s rights are protected.
• Assist in solving day-to-day issues that arise.

General Responsibilities:

• To carry out on-call duties as per the Care Manager On-Call rota.
• In an emergency, provide cover in the absence of a Caregiver.
• Maintain a good relationship with the Caregivers for whom you are responsible; and the Franchisee you support.
• Attend meetings with colleagues and line manager when required.
• To participate in the training of Franchisees.
• To be available to support Senior Caregivers and Caregivers at all times.
• To notify Clients when their Caregivers is going to change.
• Create and uphold an open, positive and inclusive organisational culture.
• Minimise legal risks by ensuring that policies/procedures and all legislative and registration requirements are adhered to.
• To represent and promote the interests of the company at external events and with healthcare professionals.
• To support the business as the need arises; with occasional evening and weekend working

Person Specification – Experience / Knowledge:

• Relevant experience of management and leadership in adult residential services / care
• A thorough understanding of the Care Act, RQIA minimum standards in Domiciliary care, NISCC standards & code of conducts and other relevant standards.
• Thorough understanding of the regulatory responsibilities and the law relating to domiciliary care services in Northern Ireland.
• An understanding of the uniqueness of providing a tailored home care service.
• Excellent understanding of the needs of people who require care and support and the provision of care services in line with best practice.
• Excellent understanding of the principles of high quality person centred care and support and non-discriminatory care practice.
• Experience working with external personnel responsible for compliance and standards.
• Understanding of systems to maintain confidentiality in relation to residents, staff and the business.
• Knowledge of health and safety matters in relation to care services and risk management.
• Knowledge of how to recognise abuse and safeguarding procedures.
• Experience of auditing, reporting and developing action plans.
• Experience of managing and developing an effective staff team including recruitment, training, supporting and supervising staff.

Qualifications:

• Level 5 Diploma in Leadership for Health and Social Care Adults (or similar), or currently working towards it.

Skills and Abilities:

• Honest, trustworthy and reliable
• Acts in an open and transparent manner
• Naturally warm-natured and supportive
• Excellent verbal and written communication skills to support the delivery of care
• Excellent interpersonal skills and experience of building positive working relationships with people who use the service and their families, staff and other health and social care professionals
• Client-focussed, specifically putting their needs first
• Respect for people suffering from a range of medical conditions with different backgrounds and beliefs
• Commitment to respecting the rights of customers at all times and to promoting their privacy, dignity and independence throughout their lives
• Strong commitment to non-discriminatory care practice
• Detailed approach to risk assessments and evaluation of care plans and delivery
• Empathetic and methodical approach to dealing with complaints
• Process-driven with an enthusiasm to make business improvements to maximise service delivery
• Determined to create a culture of excellence
• Exercises compliance to various requirements
• Committed to safeguarding and demonstrates confidence to speak up
• Supportive of an inclusive management culture, in which Caregivers and Senior Caregivers can rely
• Keen to strive towards opportunities for personal and professional growth
• Able to demonstrate a responsibility to minimising legal risks by ensuring policies/procedures and all legislative and registration requirements are adhered to same

Other:

• Ability to travel to various locations throughout the working day
• Willingness to complete an Enhanced Access NI check and registered on NISCC or eligible to register upon appointment
• Flexible approach to working unsociable hours, such as evenings, weekends and bank holidays
• Committed to all mandatory and other relevant training, as and when required, to maintain best practice

Experience:

• Staff management: 3 years (required)