James, Manager Director, is the driving force behind Visiting Angels West Yorkshire East, where he leads with a deep commitment to both exceptional care and the well-being of those who provide it. With a background in social work, James has seen firsthand the critical need for quality at-home care and the impact that inconsistent or low-quality services can have on both clients and carers. James is passionate about changing the culture of care through an innovative, carer-centric approach. By valuing, respecting, and celebrating carers, he believes this leads to better outcomes for both carers and clients—creating a more consistent and compassionate care experience. He is dedicated to fostering an environment where carers feel empowered to care more, clients can live better, and families can feel assured that their loved ones are in safe, capable hands. At the heart of James’ leadership are the core values of family, relationships, freedom, and flexibility. These values guide his approach to care, ensuring that his team is responsive and adaptable to the evolving needs of clients and their families.

Lucy, our Marketing & Events Manager, is a dynamic professional, mother, artist, and photographer who embodies both creativity and a deep passion for seeing people thrive She is fully invested in the mission of Visiting Angels to redefine the role of carers in society and is equally dedicated to supporting each individual within the Visiting Angels family. Social media, networking, and organising high-quality events are her areas of expertise.

Having worked as a carer herself, Lucy understands first-hand the challenges of feeling undervalued, under-supported, and underpaid. With a Master’s in Social Work and a BA Hons in Counselling Studies, she is passionate about applying a person-centred approach in everything she does, ensuring that every individual is seen, heard and respected.