Step 1 of 8

    Staff Experience Survey

    Your experience matters. We want to understand what it is like to work for Visiting Angels, what helps you provide good care and where we could improve.

    This survey is anonymous. Please do not enter your name or other identifying information. Results will be reviewed together and used to identify themes, actions and improvements.

    If answering could identify you, leave it blank.

    This helps us compare broad trends over time without asking for your name.

    Step 2 of 8

    A. Feeling valued, supported and included

    Please think about how it feels to work for Visiting Angels and the support you receive.

    1. I feel valued and appreciated for the work I do.

    2. I am treated with respect by managers and colleagues.

    3. My wellbeing is taken seriously by Visiting Angels.

    4. I feel part of the Visiting Angels team, even though much of my work may be carried out alone.

    5. I believe opportunities for work, training and development are allocated fairly.

    6. If I needed a reasonable adjustment to do my job, I would feel comfortable asking for one.

    Step 3 of 8

    B. Safety, speaking up and learning

    We want staff to feel safe raising concerns, reporting incidents and learning when things go wrong.

    7. I know how to report a safeguarding concern if I believe a client may be at risk of abuse or neglect.

    8. I feel safe speaking up if I see unsafe practice or poor care.

    9. I believe I can raise a concern without being treated unfairly or suffering negative consequences.

    10. I believe managers take concerns seriously and act on them appropriately.

    11. I feel able to report mistakes, near misses and incidents openly.

    12. When something goes wrong, the focus is on making things safe and learning rather than unfairly blaming people.

    13. Relevant learning from incidents, complaints, safeguarding concerns or medication errors is shared with staff.

    Step 4 of 8

    C. Rotas, workload and lone working

    Please think about your usual rota, travelling time, visit pressures and the support available while you are working.

    14. I usually receive my rota sufficiently far in advance to plan my work.

    15. When rota changes are needed, I receive reasonable notice wherever possible.

    16. I normally have enough travel time between client visits.

    17. My rota normally allows enough time to provide the agreed care without making clients or me feel rushed.

    18. My overall workload is manageable.

    19. I usually support a consistent group of clients, helping me to know their needs and preferences.

    20. I can get timely support from the office or on-call team if something unexpected happens while I am working alone.

    Step 5 of 8

    D. Training, competence and information

    Staff should have the knowledge, competence, supervision and information needed to provide safe care.

    21. The training I receive prepares me for the care and support I actually provide.

    22. Refresher and client-specific training or guidance is available when I need it.

    23. I am not expected to carry out tasks unless I have been appropriately trained and feel competent to do them.

    24. Before supporting a new client, I receive enough information about their needs, preferences and risks.

    25. Care plans and risk information usually give me the information I need to provide safe and person-centred care.

    26. My supervision or coaching gives me a meaningful opportunity to discuss my practice, wellbeing and development.

    27. I know how to request additional training, guidance or support when I need it.

    Step 6 of 8

    E. Leadership, communication and staff voice

    Good leadership should be approachable, fair, consistent and responsive to what staff say.

    28. Managers are approachable when I need advice or support.

    29. Important information from management is communicated clearly and in good time.

    30. The office team and care staff work effectively together.

    31. Managers deal with problems fairly and consistently.

    32. Managers lead by example and demonstrate the standards expected of staff.

    33. I feel listened to when I share feedback, concerns or ideas.

    34. I see evidence that staff feedback leads to changes or improvements where appropriate.

    Step 7 of 8

    F. Quality of care and overall experience

    Please think about the quality of care you see and your overall experience of working for Visiting Angels.

    35. I believe clients receive safe, high-quality and person-centred care from Visiting Angels.

    36. I am able to respect clients' choices, dignity, privacy and independence in the way I provide care.

    37. When I report that a client's needs or circumstances have changed, I am confident this will be followed up appropriately.

    38. Visiting Angels supports staff to do the right thing for clients, even when situations are difficult.

    39. I feel adequately supported after a difficult incident, client deterioration or bereavement.

    40. I am proud to work for Visiting Angels.

    41. I would recommend Visiting Angels as a good place to work.

    42. Based on what I see as a member of staff, I would feel confident recommending Visiting Angels to someone who needed care.

    43. I can see myself continuing to work at Visiting Angels for the foreseeable future.

    Step 8 of 8

    Your comments

    Please use as much or as little of the space as you need. Do not include names or other identifying details.

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