{"id":7427,"date":"2026-09-15T15:27:02","date_gmt":"2026-09-15T15:27:02","guid":{"rendered":"https:\/\/www.visiting-angels.co.uk\/cheshire-east\/?p=7427"},"modified":"2026-09-15T15:48:27","modified_gmt":"2026-09-15T15:48:27","slug":"direct-payments-for-care","status":"publish","type":"post","link":"https:\/\/www.visiting-angels.co.uk\/cheshire-east\/direct-payments-for-care\/","title":{"rendered":"Direct payments: choose your own carer with council money"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"7427\" class=\"elementor elementor-7427\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2607b910 e-flex e-con-boxed e-con e-parent\" data-id=\"2607b910\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d2e8bff elementor-widget elementor-widget-text-editor\" data-id=\"d2e8bff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h1><b>Direct payments: using council money to pick your own carer<\/b><\/h1><p>\u00a0<\/p><h3><b>Quick summary<\/b><\/h3><p><span style=\"font-weight: 400;\">If the council agrees to fund your care, you can take the money as a direct payment and choose who provides it, rather than accepting whichever provider the council allocates. Most families are never told this exists. You can also top up privately if the service you want costs more than the council&#8217;s rate.<\/span><\/p><p>\u00a0<\/p><h3><b>What is a direct payment?<\/b><\/h3><p><span style=\"font-weight: 400;\">Cheshire East describes it plainly: a cash payment made to you by the council so that you can buy the care and support you need yourself. It is available to people who have been assessed as needing care and support under the Care Act 2014 (<\/span><a href=\"https:\/\/www.cheshireeast.gov.uk\/livewell\/direct-payments\/what-is-a-direct-payment.aspx\"><span style=\"font-weight: 400;\">Cheshire East Council<\/span><\/a><span style=\"font-weight: 400;\">).<\/span><\/p><p><span style=\"font-weight: 400;\">The alternative is that the council arranges the care for you, which is the default and what most people end up with by not being offered anything else or knowing about direct payments.<\/span><\/p><p>\u00a0<\/p><h3><b>Why does it matter which way you take it?<\/b><\/h3><p><span style=\"font-weight: 400;\">Because of who turns up at the door.<\/span><\/p><p><span style=\"font-weight: 400;\">If the council arranges the care, you will generally get a provider that holds a contract with that council, not necessarily you. If a provider changes its rounds, your visit times change with it.<\/span><\/p><p><span style=\"font-weight: 400;\">With a direct payment, you choose the provider. You can choose one the council does not contract with. You can employ someone directly as a personal assistant. And if the service you want costs more than the council&#8217;s rate, you can top up the difference yourself.<\/span><\/p><p>\u00a0<\/p><table><thead><tr><th>\u00a0<\/th><th><p><strong>Council arranges it<\/strong><\/p><\/th><th><p><strong>Direct payment<\/strong><\/p><\/th><\/tr><\/thead><tbody><tr><td><p><span style=\"font-weight: 400;\">Who chooses the provider<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">The council<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">You<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Choice of provider<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Contracted providers only<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Anyone, including a personal assistant<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Topping up privately<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Generally not<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Yes<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Admin and record keeping<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">The council<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">You, a nominee, or a managed account<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Employer responsibilities<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">None<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">Only if you employ someone directly<\/span><\/p><\/td><\/tr><\/tbody><\/table><h1>\u00a0<\/h1><h3><b>How does the money work?<\/b><\/h3><p><span style=\"font-weight: 400;\">The needs assessment produces a personal budget, which is the cost of meeting the assessed needs. The financial assessment produces your contribution. The council pays the balance into a direct payment account, and you pay your assessed contribution into the same account. The two together buy the care.<\/span><\/p><p><span style=\"font-weight: 400;\">So a direct payment is not free money and it does not change what you contribute. It changes what you can buy with it.<\/span><\/p><p><span style=\"font-weight: 400;\">You will need to keep records of what the money is spent on, because the council audits it. Spending has to match what is agreed in the support plan.<\/span><\/p><p>\u00a0<\/p><h3><b>What can it be spent on?<\/b><\/h3><p><span style=\"font-weight: 400;\">Anything that meets the assessed needs and is agreed in the support plan. In practice that commonly includes:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>A care provider of your choosing<\/b><span style=\"font-weight: 400;\">, for visits at home.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Employing a personal assistant<\/b><span style=\"font-weight: 400;\"> directly.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Help with washing, dressing, cooking<\/b><span style=\"font-weight: 400;\"> and other daily tasks.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Support to get out<\/b><span style=\"font-weight: 400;\"> and to keep up social contact.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Short breaks and respite<\/b><span style=\"font-weight: 400;\">, including support for a family carer.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Equipment<\/b><span style=\"font-weight: 400;\"> that supports independence, where agreed.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">It cannot generally be used to pay a close relative living in the same household, though councils can agree exceptions. Ask rather than assume.<\/span><\/p><p>\u00a0<\/p><h3><b>What if I do not want the paperwork?<\/b><\/h3><p><span style=\"font-weight: 400;\">You have three options:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>A nominee.<\/b><span style=\"font-weight: 400;\"> A family member or friend takes on managing the payment for you.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>A managed account.<\/b><span style=\"font-weight: 400;\"> A third party handles the money and the financial monitoring on your behalf. Cheshire East offers this, and there is a cost to it, which comes out of the budget.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>A split.<\/b><span style=\"font-weight: 400;\"> Take part of the budget as a direct payment and leave the rest for the council to manage.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">The split is underused and often the sensible answer. It lets you choose the provider for the part that matters most to you without taking on the whole administration.<\/span><\/p><p>\u00a0<\/p><h3><b>The honest downsides<\/b><\/h3><p><span style=\"font-weight: 400;\">Worth stating, because a page written by a care provider recommending the route that lets people choose care providers should be upfront about the costs.<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>There is admin.<\/b><span style=\"font-weight: 400;\"> Records, receipts, and audits. A managed account removes most of it at a price.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Employing someone directly makes you an employer.<\/b><span style=\"font-weight: 400;\"> That means contracts, payroll, tax, insurance, holiday and sick pay, and cover when they are away. Councils usually fund support with this, and it is still a real responsibility.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Cover is your problem.<\/b><span style=\"font-weight: 400;\"> If you employ a personal assistant and they are ill, nobody sends a replacement. Using an agency instead removes that risk.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>The budget may not stretch as far as you hoped.<\/b><span style=\"font-weight: 400;\"> The council&#8217;s rate reflects what it pays its contracted providers, and private rates in this area sit above it, which is why the top-up option matters.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>You must pay your assessed contribution in.<\/b><span style=\"font-weight: 400;\"> Councils have debt recovery processes if it is not paid.<\/span><\/li><\/ul><p>\u00a0<\/p><h3><b>How do I ask for one?<\/b><\/h3><p>\u00a0<\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Ask for a care needs assessment.<\/b><span style=\"font-weight: 400;\"> Free, and a legal right under the Care Act 2014. Cheshire East Council adult social care, 0300 123 5010.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Say the words &#8220;direct payment&#8221; during the assessment<\/b><span style=\"font-weight: 400;\">, rather than waiting to be offered one.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Complete the financial assessment<\/b><span style=\"font-weight: 400;\">, which decides your contribution.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Agree the support plan<\/b><span style=\"font-weight: 400;\">, which is what the spending has to match.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Decide how it is managed<\/b><span style=\"font-weight: 400;\">: yourself, a nominee, a managed account, or a split.<\/span><\/li><\/ol><p><span style=\"font-weight: 400;\">If you live in Buxton or Whaley Bridge, that is Call Derbyshire on 01629 533190. For Leek, Biddulph and Kidsgrove it is Staffordshire Cares on 0300 111 8010. Each council runs its own scheme with its own rates and rules.\u00a0<\/span><\/p><h3><b>Frequently asked questions<\/b><\/h3><p><b>Can I choose my own care provider if the council is paying?<\/b><\/p><p><span style=\"font-weight: 400;\">Through a direct payment, yes. If the council arranges the care instead, you will usually be limited to providers it holds a contract with.<\/span><\/p><p><b>Do direct payments affect benefits?<\/b><\/p><p><span style=\"font-weight: 400;\">No. A direct payment is money to buy care, not income, and it does not affect benefits or pension.<\/span><\/p><p><b>Can I be made to take one?<\/b><\/p><p><span style=\"font-weight: 400;\">No. You can always choose to have the council arrange services instead, and if you take a direct payment and later decide against it, you can hand it back and revert.<\/span><\/p><p><b>Can I top up to use a more expensive provider?<\/b><\/p><p><span style=\"font-weight: 400;\">Yes, that is one of the main reasons families choose this route. Agree the arrangement with the council first so everyone is clear what the budget covers and what you are adding.<\/span><\/p><p><b>Can I pay a family member?<\/b><\/p><p><span style=\"font-weight: 400;\">Generally not a close relative living in the same household, though councils can agree exceptions where there is a good reason. Ask your social care worker directly rather than assuming either way.<\/span><\/p><p><b>What if my needs change?<\/b><\/p><p><span style=\"font-weight: 400;\">Ask for a review. The budget is based on assessed needs, so a change of circumstances is a reason to request a reassessment rather than to absorb the difference yourself.<\/span><\/p><p>\u00a0<\/p><h3><b>About Visiting Angels Cheshire East<\/b><\/h3><p><span style=\"font-weight: 400;\">Visiting Angels Cheshire East provides care at home across Macclesfield, Wilmslow, Knutsford, Congleton, Alsager and the surrounding villages of East Cheshire, along with Buxton, Whaley Bridge and the Staffordshire Moorlands towns.<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>You choose your caregiver.<\/b><span style=\"font-weight: 400;\"> You meet them before care starts, and if it is not right you say so and we send someone else. That is the whole point of a direct payment, applied to the individual rather than the agency.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>No visit is ever shorter than an hour.<\/b><span style=\"font-weight: 400;\"> There is no such thing as a fifteen minute call here.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>You see the same faces.<\/b><span style=\"font-weight: 400;\"> Our carer turnover is 12 per cent, against a sector figure of 23.7 per cent (<\/span><a href=\"https:\/\/www.skillsforcare.org.uk\/\"><span style=\"font-weight: 400;\">Skills for Care, 2025<\/span><\/a><span style=\"font-weight: 400;\">).<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Cover is our problem, not yours.<\/b><span style=\"font-weight: 400;\"> If a caregiver is ill, we send someone else, which is the main practical advantage over employing a personal assistant directly.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Carers trained<\/b><span style=\"font-weight: 400;\"> in dementia, Parkinson&#8217;s, stroke recovery and complex care.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Jude&#8217;s mother Joyce is 100, lives alone, and what the family needed was continuity:<\/span><\/p><p><i><span style=\"font-weight: 400;\">&#8220;Joyce lives by herself and we needed a care provider that could give us the same carer most visits. Visiting Angels have been able to accommodate this, which is very helpful. They know her routine and have built up a rapport with my Mum. Understanding the details of her routine is an important part of her care and wellbeing. I trust them with keys, security and being with Mum to, cook, sit and talk and give tablets etc etc..&#8221;<\/span><\/i><\/p><p><span style=\"font-weight: 400;\">Jude Burton, Google review<\/span><\/p><p>\u00a0<\/p><h3><b>Not sure what you need yet? Start with a free assessment<\/b><\/h3><p><span style=\"font-weight: 400;\">Our free home care assessment is a visit at a time that suits you, with no obligation afterwards. In it we will:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Work out what is actually difficult<\/b><span style=\"font-weight: 400;\">, and which times of day, which is usually what a visit should be built around.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Talk through a realistic package<\/b><span style=\"font-weight: 400;\">, and what it would cost.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Look at the money with you<\/b><span style=\"font-weight: 400;\">, and point you towards the funding, benefits and grants you may be entitled to, including the ones most families are never told about.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Tell you honestly if you do not need us yet<\/b><span style=\"font-weight: 400;\">, or if someone else is a better fit.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">If you have been offered a personal budget and want to understand what a direct payment would buy, call us on 01625 720157. You can also <\/span><a href=\"https:\/\/docs.google.com\/document\/d\/1eT3S32J-vgbCiin9vfTXpkNE9Fez86byLAX8K_O_EvA\/edit#bookmark=id.6vx1fqvd1em4\"><span style=\"font-weight: 400;\">WhatsApp us<\/span><\/a><span style=\"font-weight: 400;\"> or <\/span><a href=\"https:\/\/www.visiting-angels.co.uk\/cheshire-east\/enquire-now\/\"><span style=\"font-weight: 400;\">send an enquiry<\/span><\/a><span style=\"font-weight: 400;\">, and you can read more about <\/span><a href=\"https:\/\/www.visiting-angels.co.uk\/cheshire-east\/why-choose-us\/\"><span style=\"font-weight: 400;\">how we work<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">Authored by Dr Niall Jawad, Director, Visiting Angels Cheshire East.<\/span><\/p><p><span style=\"font-weight: 400;\">Published 6 September 2026. Last updated 6 September 2026.<\/span><\/p><p><i><span style=\"font-weight: 400;\">This article is general information about care funding, not financial, legal or employment advice, and it is no substitute for advice about an individual&#8217;s circumstances. We are a care provider and would benefit from families choosing their own provider, so please weigh this alongside independent advice. Each council operates its own direct payment scheme and rules change; check the current position with the relevant council. Free independent advice is available from Citizens Advice, Age UK and MoneyHelper. To the fullest extent permitted by law, GB Care at Home Ltd accepts no liability for any loss arising from reliance on this article.<\/span><\/i><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Direct payments: using council money to pick your own carer Quick summary If the council agrees to fund your care, [&hellip;]<\/p>\n","protected":false},"author":81,"featured_media":7440,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[35,36],"tags":[],"class_list":["post-7427","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-funding","category-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Direct payments: choose your own carer with council money | Cheshire East<\/title>\n<meta name=\"description\" content=\"If the council agrees to fund your care you can take the money as a direct payment and choose who provides it. 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