{"id":767,"date":"2025-09-01T07:38:30","date_gmt":"2025-09-01T07:38:30","guid":{"rendered":"https:\/\/visitingangels.bubblestaging.com\/?page_id=767"},"modified":"2026-03-17T17:07:26","modified_gmt":"2026-03-17T17:07:26","slug":"meet-the-team","status":"publish","type":"page","link":"https:\/\/www.visiting-angels.co.uk\/birminghamnorth\/meet-the-team\/","title":{"rendered":"Meet the team"},"content":{"rendered":"\t\t
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Meet the team<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Visiting Angels Birmingham & Sutton Coldfield<\/b>
\n\nAt the heart of Visiting Angels Birmingham & Sutton Coldfield is a simple belief:\ncare should feel human, dignified, empowering \u2013 and never rushed.\nMy name is Paul Spratt, and everything I build within Visiting Angels stems from that belief.\n<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\r\n \"star\"\r\n \r\n
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\r\n Interesting Fact about me<\/strong>
\r\n I love Spicy food! \"chili\r\n \"fire\"\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t
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Paul Spratt - Managing Director<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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Clare Walsh - Registered Care Manager<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Paul Spratt \u2013 Managing Director<\/em><\/strong><\/p>

A Founder with a Mission<\/em><\/strong><\/p>

My journey into care began with a question: \u201cWhy is it so hard for older adults to find truly personalised, high-quality support that lets them stay independent at home?\u201d<\/p>

What I saw \u2013 time and again \u2013 was that the system too often treats ageing as a problem to be solved, rather than a stage of life to be lived fully. Families felt alone. Older adults felt unseen. Carers felt undervalued.<\/p>

\u00a0<\/em>Why Visiting Angels?<\/em><\/strong><\/p>

When I discovered Visiting Angels, the ethos resonated instantly: start with the caregiver, and everything else improves.<\/p>

If carers feel valued, respected and able to do their best work, then clients receive care that is not only consistent but deeply human.<\/p>

This aligned perfectly with what I believe:<\/p>

  • People deserve to age with dignity, autonomy and joy.<\/li>
  • Carers deserve careers, not just jobs.<\/li>
  • Families deserve clarity, honesty and relief.<\/li>
  • Communities deserve to be woven back into the experience of ageing.<\/li><\/ul>

    I saw Visiting Angels as a way to create the kind of premium, relationship-centred care that the Birmingham and Sutton Coldfield area truly deserves.<\/p>

    What Drives Me Most<\/em><\/strong><\/p>

    Ultimately, what motivates me is simple:<\/p>

    I want older adults to feel seen.
    I want families to feel supported.
    I want carers to feel valued.
    And I want our community to feel proud of the care we deliver.<\/p>

    Care is not a transaction.
    It\u2019s a relationship.
    It\u2019s a responsibility.
    And it\u2019s a privilege.<\/p>

    Visiting Angels is my way of honouring that.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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    Clare Walsh \u2013 Registered Care Manager<\/strong><\/p>

    \u00a0I\u2019m Clare Walsh, and I\u2019m the Registered Care Manager at Visiting Angels Birmingham North.<\/p>

    I\u2019ve worked in social care for over 20 years, including six years in care management and leadership roles, but I\u2019ve learned experience alone isn\u2019t what makes care feel right. What matters most is how care is delivered \u2014 and how people feel once we\u2019ve left.<\/p>

    Care has always been personal to me<\/strong><\/p>

    I\u2019m also a mum to five children, and family shapes everything about how I understand care. Family teaches patience, responsibility, and the importance of showing up consistently \u2014 even when things are difficult, emotional, or uncertain. It teaches you support isn\u2019t about taking control, but about helping people feel safe and confident enough to remain themselves.<\/p>

    That belief has followed me throughout my career.<\/p>

    I believe strongly no one should ever feel like a burden because they need support. Needing help doesn\u2019t take away someone\u2019s identity, dignity, or independence \u2014 and good care should protect all three.<\/p>

    I\u2019m known for having high standards, and I\u2019m proud of that. Not because I believe in being rigid, but because I understand how much trust families place in us. When someone welcomes care into their home, they\u2019re not just trusting us with tasks \u2014 they\u2019re trusting us with routines, relationships, and a way of life. High standards are how we honour that trust.<\/p>

    As a Care Manager, my role isn\u2019t just to oversee care plans. It\u2019s to support our Angels so they can do work they feel proud of. To make sure concerns are spoken about, not brushed aside. And to create a culture where professionalism and compassion sit side by side \u2014 never in competition.<\/p>

    I don\u2019t believe care should take over someone\u2019s life.<\/p>

    I believe it should stand alongside it.<\/p>

    That means listening carefully, respecting preferences, and recognising that the smallest moments \u2014 a tone of voice, a pause, a choice offered \u2014 often matter most.<\/p>

    At Visiting Angels Birmingham North, we talk a lot about relationships, trust, and walking alongside people. Those aren\u2019t just words to me \u2014 they\u2019re expectations I carry into every decision I make.<\/p>

    I\u2019m proud to lead care here because we don\u2019t measure success only by what\u2019s done, but by how people feel \u2014 clients, families, and our team.<\/p>

    That\u2019s the kind of care I believe in.<\/p>

    And it\u2019s the standard I work every day to protect.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    \u00a0<\/h2>

    A Care Model Built on Values, Not Volume<\/strong><\/h2>

    Everything we do reflects a philosophy we care about deeply:<\/p>

    1. People First, Always<\/strong><\/h3>

    Older adults want independence, identity, continuity and choice.
    Our job is to support those things \u2013 not take them away.<\/p>

    2. Carers Are the Heartbeat of Care<\/strong><\/h3>

    If carers feel valued, listened to, and supported, they give extraordinary care.
    This is why we pay above the market rate, invest in training, fund travel time, and create a culture where our Angels genuinely feel appreciated.<\/p>

    3. Community Is Where Care Begins<\/strong><\/h3>

    From Walmley High Street to Four Oaks, from Boldmere caf\u00e9s to Sutton Coldfield clubs, we work with local businesses, community groups, retirement schemes, yoga instructors, podiatrists, physiotherapists, solicitors, financial planners and more.
    Care should feel local \u2013 because life is lived locally.<\/p>

    4. Innovation Should Enhance Humanity<\/strong><\/h3>

    BlazePods, cognitive-training tools, falls-prevention programmes and tech-enabled independence aren\u2019t gimmicks.
    They\u2019re ways of helping older adults stay safer, sharper, more confident \u2013 and more themselves.<\/p>

    \u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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    Chat with your local home care experts<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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    <\/p>

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      Meet the team Visiting Angels Birmingham & Sutton Coldfield At the heart of Visiting Angels Birmingham & Sutton Coldfield is […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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