Complex Care Services

Specialised Support for Complex Health Needs, Delivered at Home

When care needs go beyond the basic — involving long-term conditions, physical disabilities, neurological disorders, or post-hospital support — Complex Care from Visiting Angels Northern Ireland provides specialist, compassionate assistance in the comfort of your home. Our trained caregivers deliver personalised care that upholds respect, dignity, and independence, while promoting quality of life

What is Complex Care?

Complex care is tailored for individuals with chronic or advanced medical conditions that require close monitoring and observation at your home.  It is often suitable for people needing assistance with feeding, mobility, ventilators, PEG tubes, catheter care, stoma care, skin integrity care or neurological and palliative care.

Unlike general care services, complex care involves a higher level of training and a care plan created with you and your family. 

Our Complex Care Services Include:

Our professional caregivers offer light domestic support tailored to each client’s needs, such as:

PEG feeding and nutritional support

Dementia and Alzheimer’s care

End-of-life and palliative care

Post-operative and rehabilitation support

Assistance for neurological conditions (e.g., MS, Parkinson’s, Stroke)

Help with catheters, stomas, and continence care

Support with mobility and transfers (including hoist use)

24-hour monitoring, medication support, and emotional reassurance

Who Needs Complex Care?

Our service is designed to support individuals living with:

  • Long-term neurological conditions (e.g., ALS, MS, Stroke Rehab)
  • Learning disabilities or autism requiring routine-based support
  • Serious injuries requiring rehabilitation assistance
  • Progressive conditions such as Parkinson’s or advanced Dementia
  • Palliative or end-of-life needs in a dignified home environment
  • Tracheostomy & Stoma users with specific care needs at home

Why Choose Visiting Angels for Complex Care?

  • Specially Trained Caregivers – Equipped to provide safe, dignified care for clients with complex needs
  • Tailored Care Plans – Created during consultation with you and your family
  • Consistency & Familiarity – One-to-one support from dedicated caregivers
  • Compassion-Led Approach – Focused on comfort and emotional wellbeing with respect
  • Flexible Support Options – From daily visits to 24-hour or live-in care
  • Transparent, Connected Care – With real-time updates through Birdie, our digital care platform

How Our Complex Care Process Works

Initial Consultation

We meet with you and your family to understand the full scope of needs, routines, and goals.

Choose your caregiver

We carefully match you with a caregiver trained and suited for your condition and personality.

Personalised Planning

We coordinate with healthcare professionals to ensure your care is aligned with medical needs.

Ongoing Support & Monitoring

Regular updates, oversight, and check-ins to ensure care remains effective and responsive.

How Technology Supports Your Care

We use Birdie, a leading digital care platform, to log visits, track progress, follow care plans, and improve communication between caregivers, our office, and your family. It ensures safe, transparent, and connected care — especially important for complex cases.

Let’s Create the Right Support System Together

Complex care can be overwhelming — but you’re not alone. Our team is here to listen, advise, and provide the right support, tailored to you or your loved one’s needs. 

Call us today or Request a free consultation to discuss how we can help with compassionate complex care at home.